Last updated: 20/5/2022​

Introduction

The AIP section has recently obtained a Quality Service Charter which demonstrates the high commitment to client service this section has provided in the past and continues to do so.

​To deliver a high-quality service to all clients as highlighted in our Charter we support several individuals including estate agents, public notaries, members of the legal profession, residents and non-residents as well as vendors of immovable property located in Malta.

The section provides a wide range of services whilst assisting clients in completing the necessary documentation required to be submitted with every application, including:

• Consultation on current legislative provisions and regulatory policies applicable to the transaction being undertake
• Providing support and approvals and / or permits as required by legislation administered by the section.

• Obtaining information from, or for, non-resident vendors or purchasers of immovable property or for their own organisational scope.

Our standards

If contacted, we will at all times act in a professional manner, act politely and fairly, and with courtesy and consideration. We will:

• Answer phone calls promptly during office hours and identify the name or position of the person answering and branch contacted,
• Acknowledge all correspondence within 24 hours of receipt and finalise processing within 72 hours of receipt of a police conduct certificate,
• Respond in an informative and sensitive way.

In providing information we will:

• Give you the most accurate, up to date information available to us,

• Answer as fully and precisely as requests permit us to do so

When we are carrying out our legislative responsibilities, we will,

• Administer the provisions carefully, fairly and objectively,

• Give up to date and accurate information about the relevant legislation to enable clients to meet their obligations properly.

How well do we provide our service?

We aim to achieve the standards set out in this Charter as part of our scope to be a best practice organisation. Assessing our performance against our standards is an important element in achieving this aim. We will welcome comments and feedback on how successful we are in meeting our service standards as an ongoing process.